Earned Hours is the total number of labor hours that would have been ideal, based on actual sales, guests, or checks.
This article provides instructions for fixing inaccurate or missing Earned Hours in Net-Chef. You can visit the Net-Chef WebHelp article to learn more about Ideal & Earned Hours. If you need help with troubleshooting Ideal Hours issues, visit our other articles on missing Ideal Hours and low Ideal Hours.
When you have a problem with the Earned Hours on the Performance Metrics report, it can be low Earned Hours on a specific day for a specific location, or it can impact several days for various locations. This is often influenced by when the earned hours for that date were last recalculated.
Issues with Earned Hours are usually because a change was made to Staffing Level Templates (SLT) and the change was not applied to the Teamworx schedule. Changes made to Staffing Level Templates are not automatically reflected on Ideal and Earned Hours on existing schedules.
To fix this issue, the Staffing Level Templates must be manually reapplied to existing schedules, and then the schedule must be saved.
After saving the schedule in Teamworx, you need to update the Performance Metrics dashboard in Net-Chef to see the latest Earned Hours.
The previous steps in this article show you how to trigger an Earned Hours recalculation by re-saving a schedule in Teamworx. There are three ways that you can cause Earned Hours to be recalculated.
If you’ve already completed the steps for troubleshooting your Staffing Level Templates, you can contact Crunchtime support for help with investigating the issue. Support will need the following information.
This list is a reference to the Vendors we have a standard integration with through our managed EDI service. If you're interested in integrating with any of these vendors, please reach out to our team at vendorintegrations@crunchtime.com or your CSM. Make sure to subscribe to this article for future updates.
| Vendor | \nMethod | \n
|---|---|
| Accardi | \nEDI | \n
| B&S Foodservice | \nEDI | \n
| Coca Cola Bottlers Sales & Services | \nEDI | \n
| Colorado Boxed Beef/Quirch | \nEDI | \n
| Cream Co. | \nEDI | \n
| Cream-o-Land Dairies | \nEDI | \n
| Dimare Fresh | \nEDI | \n
| Ecolab | \nEDI | \n
| Freedom Fresh | \nEDI | \n
| GFS (US and CA) | \nEDI | \n
| Martin’s Famous Potato Rolls | \nEDI | \n
| McLane Food Service | \nEDI | \n
| Pacific Provisions Hawaii | \nEDI | \n
| Pat LaFrieda | \nEDI | \n
| Peets Coffee Tea | \nEDI | \n
| Professional Produce | \nEDI | \n
| Rockenwagner | \nEDI | \n
| Ruprecht | \nEDI | \n
| Sherwood Food Distributors | \nEDI | \n
| Starbucks | \nEDI | \n
| Teamworld | \nEDI | \n
| Unilac | \nEDI | \n
\nMore Resources\nHow to Integrate With Vendors Guide - This guide will walk you through how to set up and test with a vendor for an integration. \nVendor Interface Guide - Our Interface Guide lists the file formats approved for direct integration with Crunchtime. \n👋 Want help from our Professional Services team to integrate this vendor for you? Contact our team at vendorintegrations@crunchtime.com \n |
Return to our full list of How To Integrate With Vendors Articles Here
","user_segment_ids":[]},{"id":54620624675219,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/54620624675219.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/54620624675219-Crunchtime-Kitchen-screen-not-painting-the-display","author_id":49950251540243,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":54620328069651,"created_at":"2026-08-19T23:13:22Z","updated_at":"2026-08-19T23:13:40Z","name":"Crunchtime Kitchen screen not painting the display","title":"Crunchtime Kitchen screen not painting the display","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-19T23:13:39Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":[],"label_names":[],"body":"
In the event the kitchen crew notices that a station’s screen is not painting the correct display; there are a few things to check to resolve this issue. Listed below are a few things to look at when your screens are not loading to the expected Kitchen Station view.
There is a component of ControlPoint that will assist users in configuring their devices to communicate via TCP messages. This will also aid users in setting up devices across multiple VLANs by adding the ConnectSmartNetwork.xml file to the DeviceAgent folder (for Win32 devices) or the Hard Disk (for CE device) on the controller.
These are some basic troubleshooting steps that can be taken to help identify the correct steps to resolve some of the most common hardware issues that affect controllers
If the above steps have not resolved the black screen, please contact Crunchtime Kitchen Support.
Crunchtime Temp Monitoring uses wireless gateways and sensors to automate your Ops Execution temperature logs and send temperature alerts for cold storage locations like reach-in coolers and walk-in freezers. If there’s a hardware problem with your gateway or sensor, you may be able to get it replaced under warranty through Crunchtime Support.
This article provides instructions how to get a replacement gateway or sensor and answers to frequently asked questions about the replacement process. If you need to purchase a new sensor or gateway, email sales@crunchtime.com. This article does not apply to Bluetooth thermometers and probes. Bluetooth thermometers and probes are your responsibility to purchase and replace.
Before you start the replacement process, you should follow the instructions on how to fix issues with Temp Monitoring sensors and gateways. When you contact Crunchtime Support we will help you perform additional troubleshooting to determine if any hardware needs to be replaced.
If we determine that a device needs to replaced, you will need to provide answers to the following questions.
After we determine there’s a problem with the hardware and we get the required information from you, Crunchtime Support will start the Return Merchandise Authorization (RMA) process.
The Crunchtime Logistics team will review the device for physical damage and test it’s functionality.
Find answers to frequently asked questions (FAQ) about the returns and replacements process in the sections below.
Hardware is considered under warranty if:
Visit the Crunchtime Subscription Service Agreement to view the full Hardware Warranty.
Physical damage may look like the following.
You will not be charged for the replacement device if it is determined to covered by the warranty due to a manufacturer defect. If Crunchtime Logistics, or the vendor, determine there is physical damage then it is not covered under warranty and you will be charged for the replacement device.
You, the customer, pay the shipping for the replacement device to be shipped to you. Inside of the box is a prepaid return shipping label for you to return broken device back to Crunchtime.
The Crunchtime Logistics may contact you to ask some clarifying questions. Once we have all details needed, the replacement device will ship within 5 business days.
When you receive the replacement, you will need to set up the new sensor or gateway
","user_segment_ids":[]},{"id":53507119324819,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/53507119324819.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/53507119324819-What-s-changing-now-that-QSR-Automations-is-part-of-Crunchtime","author_id":49950251540243,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":52287525186579,"created_at":"2026-07-15T20:03:12Z","updated_at":"2026-07-21T14:35:20Z","name":"What's changing now that QSR Automations is part of Crunchtime?","title":"What's changing now that QSR Automations is part of Crunchtime?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-21T14:35:20Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":[],"label_names":[],"body":"In January 2026, the Crunchtime team announced that QSR Automations is now part of Crunchtime. As part of this change, you'll see a new name and logo for Kitchen and Host, but everything else about the product is exactly where you left it.
Same team, same product, new name. The merger brought Kitchen and Host under the Crunchtime brand, but nothing about how you work with them changed.
Find answers to frequently asked questions about the transition to Crunchtime Kitchen and Host in the following sections.
This is a name change, not a product change. Every feature, workflow, and tool in Crunchtime Kitchen and Crunchtime Host works the same way it did before.
QSR Automations and Crunchtime merged in June 2025. Kitchen operations are now part of the Crunchtime suite, and this update brings the name in line with that.
ConnectSmart Kitchen is now Crunchtime Kitchen. ConnectSmart Host is now Crunchtime Host.
Crunchtime is going to keep building Kitchen and Host, and that's the point. This merger means more investment, not less. The team behind these products isn't going anywhere.
Nothing about your pricing, contract, or account terms changes.
There's nothing you need to change or set up on your end.
We recommend that you update any internal Standard Operating Procedures (SOP), training decks, or \"how-to\" guides with the new name and logo to avoid confusion for your field teams and staff.
You can download the Crunchtime logo and brand style guide from the Crunchtime partner brand guidelines page.
","user_segment_ids":[]},{"id":53507135781651,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/53507135781651.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/53507135781651-What-s-changing-now-that-QSR-Automations-is-part-of-Crunchtime","author_id":49950251540243,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":52287480752403,"created_at":"2026-07-15T20:03:11Z","updated_at":"2026-07-21T14:35:20Z","name":"What's changing now that QSR Automations is part of Crunchtime?","title":"What's changing now that QSR Automations is part of Crunchtime?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-21T14:35:20Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":[],"label_names":[],"body":"In January 2026, the Crunchtime team announced that QSR Automations is now part of Crunchtime. As part of this change, you'll see a new name and logo for Kitchen and Host, but everything else about the product is exactly where you left it.
Same team, same product, new name. The merger brought Kitchen and Host under the Crunchtime brand, but nothing about how you work with them changed.
Find answers to frequently asked questions about the transition to Crunchtime Kitchen and Host in the following sections.
This is a name change, not a product change. Every feature, workflow, and tool in Crunchtime Kitchen and Crunchtime Host works the same way it did before.
QSR Automations and Crunchtime merged in June 2025. Kitchen operations are now part of the Crunchtime suite, and this update brings the name in line with that.
ConnectSmart Kitchen is now Crunchtime Kitchen. ConnectSmart Host is now Crunchtime Host.
Crunchtime is going to keep building Kitchen and Host, and that's the point. This merger means more investment, not less. The team behind these products isn't going anywhere.
Nothing about your pricing, contract, or account terms changes.
There's nothing you need to change or set up on your end.
We recommend that you update any internal Standard Operating Procedures (SOP), training decks, or \"how-to\" guides with the new name and logo to avoid confusion for your field teams and staff.
You can download the Crunchtime logo and brand style guide from the Crunchtime partner brand guidelines page.
","user_segment_ids":[]},{"id":53320684478483,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/53320684478483.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/53320684478483-What-s-happening-to-MainCourse-and-the-free-TalentLink-Campus","author_id":49950251540243,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":25856884036371,"created_at":"2026-07-09T12:57:39Z","updated_at":"2026-07-22T13:51:00Z","name":"What's happening to MainCourse and the free TalentLink Campus?","title":"What's happening to MainCourse and the free TalentLink Campus?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-22T13:50:20Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":[],"label_names":[],"body":"MainCourse and the free TalentLink Campus will be retired on October 1, 2026. We've made it easier to access training by replacing these platforms with the Learning Center, our in-app destination for Crunchtime training and eLearning.
The Learning Center is an in-app training hub available in Net-Chef and Enterprise Manager.
If your organization uses its own Learning Management System (LMS), you can become a FileSharer at no additional cost. As a FileSharer, Crunchtime course files are delivered directly to your LMS, allowing you to:
If you'd like to use your own LMS, contact Crunchtime Support and ask to become a FileSharer before the cutoff date on October 1, 2026.
","user_segment_ids":[]},{"id":53129656791827,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/53129656791827.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/53129656791827-How-to-update-your-Single-Sign-On-SSO-configuration-for-the-Crunchtime-Ops-Execution-transition","author_id":49950251540243,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":3,"vote_count":5,"section_id":15639636087699,"created_at":"2026-07-02T20:27:15Z","updated_at":"2026-09-09T22:36:08Z","name":"How to update your Single Sign-On (SSO) configuration for the Crunchtime Ops Execution transition","title":"How to update your Single Sign-On (SSO) configuration for the Crunchtime Ops Execution transition","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-20T14:18:10Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":[],"label_names":[],"body":"In 2026, Crunchtime announced the renaming of Zenput to Crunchtime Ops Execution. This renaming includes changing URLs from zenput.com to ops-execution.crunchtime.com. You can learn more about this change in our Crunchtime Ops Execution transition FAQ.
This article provides instructions on how to prepare your Single Sign-On (SSO) Identity Provider (IdP) for the URL change that will happen later in 2026.
Do not delete the existing zenput.com entry yet. In addition to your existing Identity Provider entry for zenput.com, you need to create a second Identity Provider entry for ops-execution.crunchtime.com.
If possible, we suggest viewing your current zenput.com app configuration in your identity provider in one window, while adding the ops-execution.crunchtime.com app configuration in another window.
The settings should be identical, but with two important changes.
After you set up your new entry, check the following settings.
Once this entry in your Identity Provider has been created, you must share the new metadata URL, or Metadata file, for the app you created in your Identity Provider, for Ops Execution, with your Customer Success Manager.
Visit our SSO Login Test page to check if your updated configuration works with the new Ops Execution website.
You will receive communication from us in the future when it is safe delete the old zenput.com entry.
","user_segment_ids":[]},{"id":52710229326739,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/52710229326739.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/52710229326739-How-to-fix-products-missing-from-the-Inventory-Setup-screen-in-Net-Chef","author_id":49950251540243,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":2,"section_id":25878133725971,"created_at":"2026-06-18T14:56:56Z","updated_at":"2026-08-05T12:38:15Z","name":"How to fix products missing from the Inventory Setup screen in Net-Chef","title":"How to fix products missing from the Inventory Setup screen in Net-Chef","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-18T16:33:15Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":[],"label_names":[],"body":"This article provides instructions that can help you when a product is not appearing, or a product disappeared, from the Inventory Setup screen in Net-Chef. You can also visit Help for Net-Chef to learn more about the Inventory Setup screen.
The most common reason that a product is not listed on the Inventory Setup screen in Net-Chef is because the product does not have the Include on Count Sheet option checked. By default, the Inventory Setup screen only shows products with the Include on Count Sheet option active. When you change a product’s primary storage location, the current storage is automatically set to inactive so it will not appear on the count sheet.
Use the following steps to change the filter to display all products.
Note: The filter will reset when you leave the Inventory Setup or select a different storage location.
\nEmail support\n\n\n | \n\nPhone support\n(855) 980 – 7328 ext. 6 | \n\nCall back service\n(855) 980 – 7328 ext. 6 | \n
We provide free training for current users of our products through our Digital Chalk Training Portal. With Digital Chalk, you can find information on our Crunchtime Kitchen, Crunchtime Host Enterprise, Crunchtime Host iOS, Crunchtime Insights (reporting), and ControlPoint products.
Sign in or request an account today!
\nCrunchtime Kitchen\n\n | \n\nCrunchtime Host\n\n | \n\nCrunchtime ControlPoint\n\n | \n
We can assist you in:
\nLooking for the right contact to send your billing and invoice questions and information to?
Let us be your guide.
\nEmail support\n\n\n | \n\nPhone support\n(855) 980 – 7328 ext. 6 | \n\nCall back service\n(855) 980 – 7328 ext. 6 | \n
We provide free training for current users of our products through our Digital Chalk Training Portal. With Digital Chalk, you can find information on our Crunchtime Kitchen, Crunchtime Host Enterprise, Crunchtime Host iOS, Crunchtime Insights (reporting), and ControlPoint products.
Sign in or request an account today!
\nCrunchtime Kitchen\n\n | \n\nCrunchtime Host\n\n | \n\nCrunchtime ControlPoint\n\n | \n
We can assist you in:
\nLooking for the right contact to send your billing and invoice questions and information to?
Let us be your guide.
This article provides highlights about the latest updates to Crunchtime Host.
For more information on additional minor enhancements and resolved issues, visit the Kitchen & Host Release Fixes spreadsheet. You can also view the Crunchtime Host Release ReadMe PDF.
New Recommended Table Feature has been added to display open, available tables, as well as tables that are recommended for waiting parties.
To enable this feature, it must be turned on in the Portal before it will appear on a Host Client.
At either a site or template level navigate to Customize > Host Client > scroll to locate the Display Recommended Table on Party Cell.
This article provides highlights about the latest updates to Crunchtime Kitchen and ControlPoint.
For more information on additional minor enhancements and resolved issues, visit the Kitchen & Host Release Fixes spreadsheet. You can also view the Crunchtime Kitchen Release ReadMe and ControlPoint Release ReadMe PDFs.
Double tap to bump feature enabled on either Item or Order View Templates > Bumping > Bump current item (order) by double-tapping on the view.
Support for Added Ops Execution Tasks in Crunchtime Kitchen. Contact your Customer Success Manager to get started.
Support for new Elo Backpack devices running Windows.
","user_segment_ids":[]},{"id":52207492383635,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/52207492383635.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/52207492383635-What-is-Zenput-s-transition-to-Crunchtime-Ops-Execution","author_id":15428769229459,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":183,"vote_count":293,"section_id":15639636087699,"created_at":"2026-06-01T15:47:17Z","updated_at":"2026-09-06T01:33:01Z","name":"What is Zenput's transition to Crunchtime Ops Execution?","title":"What is Zenput's transition to Crunchtime Ops Execution?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-05T15:32:46Z","user_segment_id":null,"permission_group_id":2398154,"content_tag_ids":[],"label_names":[],"body":"In January 2026, the Crunchtime team announced that we are renaming Zenput to Crunchtime Ops Execution to better align this product with the rest of the Crunchtime suite. As part of this change, how you log into and use Zenput will be changing later this year.
This article provides information about what you can expect with Crunchtime Ops Execution, how the website and mobile apps are changing, and technical configuration changes.
Find answers to frequently asked questions about the transition to Crunchtime Ops Execution in the following sections.
We'll be sunsetting support@zenput.com later this year. You'll be able to submit help tickets in 3 ways starting on June 1, 2026:
This is a branding and website update. The features, workflows, and tools you rely on every day to manage your operations will remain exactly the same. The brand will be different and how you access the web app will change from zenput.com to ops-execution.crunchtime.com.
The new Ops Execution name and logo will change over in the Zenput web app and mobile app on September 1, 2026. Because app store updates can take a few days, we recommend your teams update their mobile apps a few days after September 1.
Both products will be called Crunchtime Labels and Crunchtime Temp Monitoring going forward.
To ensure technical stability, we are using a rolling update approach. While the main logo changes on September 1st, legacy links and smaller interface elements will be updated throughout the year.
Find answers to questions about website and mobile app changes in the sections below.
Zenput.com will be retired. You’ll need to use ops-execution.crunchtime.com to access the web app starting September 1st.
You have two ways to access Ops Execution.
You’ll still be able to log in through zenput.com/login until early September 2026.
Your username and password will not change. You will use the same username and password you currently have for the website and mobile apps.
It'll be the same experience in terms of functionality with a new look:
Your teams should update their mobile apps a few days after September 1. They are not downloading a new mobile app. This is just an updating the current one.
We will continue to support the older app during this transition but we encourage everyone to move over as soon as possible. Users will not need to re-log in to the app after they update it.
Starting September 1st, you can download the new app from the app store. Just search for “Ops Execution”, then select download. The apps will have new icons.
We recommend that you update any internal Standard Operating Procedures (SOP), training decks, or \"how-to\" guides with the new name and logo to avoid confusion for your field teams and staff.
You can download the high-resolution Crunchtime logo and brand style guide directly from this page.
We’ll be changing our portal to a new address: crunchtime.ideas.aha.io.
This section provides information about Single Sign-On (SSO), API, and IP address changes.
In addition to your existing Identity Provider (IdP) entry for zenput.com, you’ll need to create a second Identity Provider entry for ops-execution.crunchtime.com.
Visit our article with instructions on how to set up your Identity Provider for Crunchtime Ops Execution.
While we will redirect the existing zenput.com APIs to Ops Execution, you will want to update your APIs later this year. You can find a list of the new Ops Execution APIs in the API developer documents.
The zenput.com IP and DNS addresses will eventually change. We’ll notify you when that happens. You can also check Developer Documentation on IP and DNS addresses after September 1st for updates.
","user_segment_ids":[]},{"id":52081987609363,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/52081987609363.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/52081987609363-How-to-read-a-Connex-CDP-filename","author_id":49950251540243,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":15632467924755,"created_at":"2026-05-27T19:48:39Z","updated_at":"2026-06-04T14:05:25Z","name":"How to read a Connex CDP filename","title":"How to read a Connex CDP filename","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-04T14:05:25Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":[],"label_names":[],"body":"Connex pulls sales and labor data from customer locations, formats the data to a standard design, and sends that data to the CDP queue where additional processing is performed that results in the database being updated. The filename is positional, meaning each section of the filename has meaning and is the same for every file forwarded to CDP.
Visit the page 7, Connex Imports, of the Standard Interface Guide to find a diagram and detailed explanation of Connex import filenames.
","user_segment_ids":[]},{"id":51403183152147,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/51403183152147.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/51403183152147-How-are-Weekly-Overtime-rates-calculated","author_id":31346700683027,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":15632354914195,"created_at":"2026-05-04T17:04:39Z","updated_at":"2026-06-09T20:38:53Z","name":"How are Weekly Overtime rates calculated?","title":"How are Weekly Overtime rates calculated?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-04T17:15:45Z","user_segment_id":null,"permission_group_id":2398154,"content_tag_ids":[],"label_names":["payroll","overtime"],"body":"Multipliers are used to calculate an employee's pay rate when their workweek exceeds the 'Hours Worked' defined in Enterprise Manager.
The actual Overtime Rate depends on whether the shifts worked for the week were all in the same position or the Employee worked multiple positions. When an employee works multiple positions in the same business week, a 'Blended Rate' is used to calculate the overtime rate.
How it's calculated:
\nShifts that enter overtime in a 'tipped minimum wage' position are calculated slightly differently and impact the Blended Value. When calculating overtime for a tipped position included in the blended Rate, a tip credit must be applied to the overtime to adjust the value accordingly. This calculated value must be applied to the overtime hours for the tipped position by multiplying the tip credit by the number of overtime hours worked in that position, then subtracting this value from the OT value.
How it's calculated:
\nThe final overtime calculations do not occur in the application until payroll has been exported from Enterprise Manager. This ensures that all necessary data is present for the calculations. Once the export is complete, the Employee Time Detail report updates with the 'Blended' overtime data where required.
","user_segment_ids":[]},{"id":50991976949267,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/50991976949267.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/50991976949267-How-are-Weekly-Overtime-rates-calculated","author_id":31346700683027,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":25878133725971,"created_at":"2026-04-20T19:29:00Z","updated_at":"2026-05-12T21:24:06Z","name":"How are Weekly Overtime rates calculated?","title":"How are Weekly Overtime rates calculated?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-04T17:43:23Z","user_segment_id":null,"permission_group_id":2398154,"content_tag_ids":["01KPP5TRA6MMD7ZVMT94BSFK3Y","01KPP5TXTK197V21FY50JVK7CR","01KPP5VH6H30EKTZRX2N67RBYP"],"label_names":[],"body":"Multipliers are used to calculate an employee's pay rate when their workweek exceeds the 'Hours Worked' defined in Enterprise Manager.
The actual Overtime Rate depends on whether the shifts worked for the week were all in the same position or the Employee worked multiple positions. When an employee works multiple positions in the same business week, a 'Blended Rate' is used to calculate the overtime rate.
How it's calculated:
\nShifts that enter overtime in a 'tipped minimum wage' position are calculated slightly differently and impact the Blended Value. When calculating overtime for a tipped position included in the blended Rate, a tip credit must be applied to the overtime to adjust the value accordingly. This calculated value must be applied to the overtime hours for the tipped position by multiplying the tip credit by the number of overtime hours worked in that position, then subtracting this value from the OT value.
How it's calculated:
\nThe final overtime calculations do not occur in the application until payroll has been exported from Enterprise Manager. This ensures that all necessary data is present for the calculations. Once the export is complete, the Employee Time Detail report updates with the 'Blended' overtime data where required.
","user_segment_ids":[]},{"id":50611969276051,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/50611969276051.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/50611969276051-How-to-Identify-and-Update-Recipe-POS-Decrement-and-Production-Types","author_id":367270953614,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":25878133725971,"created_at":"2026-04-07T14:52:14Z","updated_at":"2026-05-12T21:18:35Z","name":"How to Identify and Update Recipe POS Decrement and Production Types","title":"How to Identify and Update Recipe POS Decrement and Production Types","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-07T14:53:19Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":[],"label_names":["inventory","ops-mgmt","Supportbot"],"body":"When updating recipes from \"Production\" to \"To Order,\" users often need a way to audit their current setup. While there is no single \"Production Type\" report in the system, you can use the CDP Export feature within the Recipe screen to generate a consolidated list of your recipes and their current configurations.
To find a comprehensive list of recipes set to \"Production\" or \"To Order,\" follow these steps:
Navigate to the Recipes summary screen in Enterprise Manager.
Optional: Apply any necessary filters.
Click the Printer (Export) icon.
Select one of the following CDP options:
\nCDP: This generates a 090 Recipe Import file. This file contains the POS Decrement and Production Type for the main Master Recipe.
CDP-RecipeLocation: This generates a 097 Recipe Location file. Use this to view the Production Type for specific locations assigned under the recipe's location tab.
Open the exported file in Excel or a text editor to filter and identify the recipes that require updates.
Voice-Based Inventory is an AI powered speech-to-text feature that allows employees to quickly enter inventory counts by speaking item names and quantities directly into the Inventory mobile app.
The \"Mobile Inventory Application > Voice Data Entry\" User Group permission must be enabled for employees to see this feature.
Once this feature has been enabled, users will need to select \"Assign to me\" in order to see the voice inventory microphone icon, similar to how they would need to assign to storage to themselves before they can manually enter counts.
You can find information on how to use this feature on page 35 of the Mobile Inventory reference guide:
Currently this feature is only available in English.
Voice-Based Inventory uses speech-to-text AI technology to process and interpret natural language as you speak inventory counts. The AI converts spoken words (ex: \"chicken breast, 12 pounds\" or \"six cases of fries\") into accurate, structured data entries inside the mobile app, helping users count faster and reduce manual input errors.
No. The AI model used for speech-to-text processing does not store your inventory data within our system or retain recordings for operational use. Audio is processed for transcription purposes, and in some cases may be used by our external speech-to-text provider to improve and train their underlying models. Any audio that is retained for model improvement is stripped of all identifying details before it is used. It cannot be linked back to you, your organization, your locations, or any individual user.
Speech processing is handled securely for the purpose of converting your voice into text within the app. Your business data remains private and protected.
Audio is temporarily processed to generate the transcription, but recordings are not stored as part of your inventory records.
The AI is designed to recognize natural counting phrases and common inventory terminology. Accuracy improves when you:
Users are encouraged to review and edit counts as needed before submitting.
You can immediately correct any transcribed entry before finalizing your count. The feature is designed to keep you in control. The AI assists and the end user validates.
No, this is an optional feature designed to speed up the counting process. Users can still enter counts manually if preferred.
Current customers can enjoy Voice-Based Inventory at no cost until June 30, 2026! After the free period ends, it will transition to a standard monthly, per-location subscription. If you choose not to subscribe, the feature will be turned off at that time. For more information and to lock in your monthly rate, reach out to your Customer Success Manager.
Our new AI tools, like Voice-Based Inventory, are premium upgrades designed to deliver massive time savings. Since real-time audio processing requires specialized technology and dedicated computing power, we offer this as an optional add-on. This approach keeps our core platform accessible and ensures your based subscription price remains unchanged until renewal. You only pay for the AI tools if you choose to use them, and you will keep access to a robust set of our standard inventory features that are included in your monthly subscription.
This feature is only available through the Inventory mobile app. Please reach out to Customer Success to learn how you can get started using the app!
","user_segment_ids":[]},{"id":49259537325203,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/49259537325203.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/49259537325203-FAQ-Learning-Center","author_id":404617979993,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":25856884036371,"created_at":"2026-02-19T17:02:33Z","updated_at":"2026-03-25T20:42:10Z","name":"FAQ - Learning Center","title":"FAQ - Learning Center","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-25T20:42:10Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":[],"label_names":[],"body":"The Learning Center is a new in-app training hub available in Net-Chef and Enterprise Manager. It offers over 70 eLearning courses designed to help users learn how to complete key tasks in the application, such as placing vendor orders and posting inventory. These courses will help employees use the software more confidently, allowing them to get the most value out of Crunchtime.
Application Users can easily access the Learning Center in the Help menu in Net-Chef or Enterprise Manager.
The Learning Center will be enabled in March 2026 for select customers.
No. The Learning Center tailors the training curriculum for each user based on the access controls enabled for their user group. This means users will only see courses that are relevant to their job responsibilities. For example, if a user has permission to review and post inventory, they will be able to see the associated course. Simply put, if a user can perform a task in the platform, they will have access to the training for it.
To see which user group permissions make each course available, read through the Net-Chef (p. 7-14) and Enterprise Manager (p. 18-23) courses listed in the Platform Training Reference Guide: https://links.crunchtime.com/RG-CTPlatformTraining
Yes. Each course is automatically updated with every new release, ensuring the Learning Center always reflects the latest version of the application.
Yes, you must have third party cookies enabled for your browser.
The Learning Center personalizes training for each user and automatically stays current with every new platform release. This ensures users are always trained on the latest functionality and eliminates the risk of onboarding new team members with outdated eLearning content.
The Learning Center does not currently track course completion at this time. If you want to track learning progress, you can become a FileSharer and upload the courses to your own LMS (Learning Management System). To learn more about this option, please read page 5 of the Platform Training Reference Guide here: https://links.crunchtime.com/RG-CTPlatformTraining
Yes. You can host the Platform Training library on your own LMS by becoming a FileSharer. Just like the Learning Center, these courses automatically update with each new release. To learn more about becoming a FileSharer, please read page 5 of the Platform Training Reference Guide here: https://links.crunchtime.com/RG-CTPlatformTraining
","user_segment_ids":[]},{"id":48421260263187,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/48421260263187.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/48421260263187-Changes-to-Crunchtime-built-forms","author_id":14830193030675,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":2,"section_id":15639672984339,"created_at":"2026-01-21T23:04:30Z","updated_at":"2026-08-06T23:17:17Z","name":"Changes to Crunchtime-built forms","title":"Changes to Crunchtime-built forms","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T23:17:16Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":[],"label_names":[],"body":"Starting April 1, a fee will be applied to any forms you upload for the Crunchtime team to build. Here’s what you need to know about this change.
Why are you changing the process?
We always want to support our customers and ensure we’re doing so in a timely manner. Changing form building to a paid service will enable us to better deliver the high-quality forms you need on time.
Can I still build my own forms for free?
Yes! There’s no change to the Ops Execution self-service tools. You can build as many forms as you need for free. And if you need help building your own forms, we have documentation and tutorials to help you become a power user. Here are some good resources to start with:
What’s the process for getting a form built?
The request process is simple.
What do I need to submit to request a new form?
Please submit your final form in a Word, Excel, or PDF format as well as:
How long will it take to get my form?
The standard turnaround time is 10 days. This includes the time to build the form itself, which remains the same as it was (5 days), plus time to send the SOW and work through after any changes to the first draft of the form.
How long do I have to approve a form?
You will have three (3) business days to review completed forms. If no written feedback is received within this period, the forms will be deemed accepted and the project will be considered complete. Any subsequent changes will require a change order.
What if I need to edit an existing form?
This new process is specifically for new form builds. If you need an overhaul of an existing, complex form, please contact Customer Success to discuss a specific project request. Minor edits can still be handled through our standard support documentation or the self-service builder.
","user_segment_ids":[]},{"id":48418439820435,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/48418439820435.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/48418439820435-FAQ-Chat-With-Us","author_id":404617979993,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"section_id":15637796610451,"created_at":"2026-01-21T21:30:25Z","updated_at":"2026-02-25T17:41:13Z","name":"FAQ - Chat With Us","title":"FAQ - Chat With Us","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-01-23T18:10:05Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":[],"label_names":["Supportbot"],"body":"'Chat With Us' is a new generative AI support tool in Net-Chef and Enterprise Manager designed to help users get quick, accurate answers without having to search throughout the entire Support Center.
While the Support Center is comprehensive, it can be difficult to quickly find the exact information you need. Many users are looking for faster answers so they can complete a task, find their data, and move on with their day. This chat tool will help simply that experiencing, guiding users to related support documentation in less time.
You can ask the chatbot a question in plain language, and it will respond by pointing you to the most relevant content from our Support Center and Knowledge Base articles.
The chat's response will also include links to the Support Center articles so you can dive deeper into step-by-step instructions or additional context.
Yes, designated support contacts will have the option to create a support ticket directly from the chat if you need additional help.
No, it does not. The chat bot only has access to Crunchtime supplied documentation, like the Knowledge Base articles. Your Crunchtime data stays private.
We expect the chatbot to be available early 2026. Keep an eye on the What's New page for updates and the official launch announcement.
","user_segment_ids":[]},{"id":48416467954579,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/48416467954579.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/48416467954579-FAQ-Renaming-Suggested-Order-Prep","author_id":404617979993,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":15637796610451,"created_at":"2026-01-21T20:33:38Z","updated_at":"2026-03-16T01:23:12Z","name":"FAQ - Renaming \"Suggested Order/Prep\"","title":"FAQ - Renaming \"Suggested Order/Prep\"","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-01-22T16:57:56Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":[],"label_names":["Supportbot"],"body":"We are renaming two commonly used features in Inventory Management:
The change will be applied to all platforms, including Net-Chef, Enterprise Manager, and the Inventory mobile app.
We are making this small change to help align terminology across Crunchtime, and to make the product easier to learn - especially for new managers. Using consistent language for similar functionality helps reduce confusion and speeds up onboarding.
Nope! This is a naming change only. There will be no changes to how Recommended Order and Recommended Prep are calculated, including the formula, logic, or data used.
The term \"recommended\" better reflects our confidence in the accuracy and value of the calculations. We want to be clear that this is guidance we strongly stand behind, not a casual suggestion.
No. Managers will continue using the feature exactly as they do today - the only difference they'll notice is the updated name.
The updated name will appear in the mobile app, Net-Chef, and Enterprise Manager in early February 2026.
No action is required. This update will be automatically applied.
","user_segment_ids":[]},{"id":48251180341907,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/48251180341907.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/48251180341907-How-To-Integrate-With-Southwest-Traders","author_id":369354149314,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":21414428845075,"created_at":"2026-01-15T21:16:43Z","updated_at":"2026-01-16T19:22:34Z","name":"How To Integrate With Southwest Traders","title":"How To Integrate With Southwest Traders","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-01-15T21:27:01Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":["01KF1R6KRJJAN3V2DHJ0DM9XZN"],"label_names":["ops-mgmt","Vendor Integration","Supportbot"],"body":"
This guide can be used to configure an electronic integration with Crunchtime and this vendor. This information is based on the last known setup and requirements from the vendor.
Submit a new request to: Kathy Henson <kathyh@southwesttraders.com>
\nMore Resources\nHow to Integrate With Vendors Guide - This guide will walk you through how to set up and test with a vendor for an integration. \nVendor Interface Guide - Our Interface Guide lists the file formats approved for direct integration with Crunchtime. \n👋 Want help from our Professional Services team to integrate this vendor for you? Contact our team at vendorintegrations@crunchtime.com \n |
Return to our full list of How To Integrate With Vendors Articles Here
","user_segment_ids":[]},{"id":48251037847699,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/48251037847699.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/48251037847699-How-To-Integrate-With-PFD-Foods","author_id":369354149314,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":21414428845075,"created_at":"2026-01-15T21:11:58Z","updated_at":"2026-01-16T19:25:22Z","name":"How To Integrate With PFD Foods","title":"How To Integrate With PFD Foods","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-01-15T21:12:04Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":["01KF1QCWJ2YG0A8PN3HTBKYBNS"],"label_names":["ops-mgmt","Vendor Integration","Supportbot"],"body":"
This guide can be used to configure an electronic integration with Crunchtime and this vendor. This information is based on the last known setup and requirements from the vendor.
Submit a new request to: Mike Costa <mike.costa@pfdfoods.com.au> and Martin Iwan <MIwan@pfdfoods.com.au>
\nMore Resources\nHow to Integrate With Vendors Guide - This guide will walk you through how to set up and test with a vendor for an integration. \nVendor Interface Guide - Our Interface Guide lists the file formats approved for direct integration with Crunchtime. \n👋 Want help from our Professional Services team to integrate this vendor for you? Contact our team at vendorintegrations@crunchtime.com \n |
Return to our full list of How To Integrate With Vendors Articles Here
","user_segment_ids":[]},{"id":48250180439955,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/48250180439955.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/48250180439955-How-To-Integrate-With-Morco-Fresh","author_id":369354149314,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":21414428845075,"created_at":"2026-01-15T20:46:47Z","updated_at":"2026-01-16T19:25:23Z","name":"How To Integrate With Morco Fresh","title":"How To Integrate With Morco Fresh","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-01-15T20:59:59Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":["01KF1PJ68P50TWANA40CWHWAG5"],"label_names":["ops-mgmt","Vendor Integration","Supportbot"],"body":"
This guide can be used to configure an electronic integration with Crunchtime and this vendor. This information is based on the last known setup and requirements from the vendor.
Submit a new request to: Dennis Risteski <dennis.risteski@morcofresh.com.au>
\nMore Resources\nHow to Integrate With Vendors Guide - This guide will walk you through how to set up and test with a vendor for an integration. \nVendor Interface Guide - Our Interface Guide lists the file formats approved for direct integration with Crunchtime. \n👋 Want help from our Professional Services team to integrate this vendor for you? Contact our team at vendorintegrations@crunchtime.com \n |
Return to our full list of How To Integrate With Vendors Articles Here
","user_segment_ids":[]},{"id":48248994433811,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/48248994433811.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/48248994433811-How-To-Integrate-With-Ottimate","author_id":369354149314,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":21414428845075,"created_at":"2026-01-15T20:10:43Z","updated_at":"2026-01-16T19:25:22Z","name":"How To Integrate With Ottimate","title":"How To Integrate With Ottimate","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-01-15T20:30:52Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":["01KF1MG29CPREAQNKRB976NX40","01KF1MG5HN89GPZEMYDCN0NW6V"],"label_names":["ops-mgmt","Vendor Integration","Supportbot"],"body":"
This guide can be used to configure an electronic integration with Crunchtime and this vendor. This information is based on the last known setup and requirements from the vendor.
Submit a new request to: <EDI@Ottimate.com>
| The details in this page were last confirmed based on the PlateIQ integration with Crunchtime. |
\nMore Resources\nHow to Integrate With Vendors Guide - This guide will walk you through how to set up and test with a vendor for an integration. \nVendor Interface Guide - Our Interface Guide lists the file formats approved for direct integration with Crunchtime. \n👋 Want help from our Professional Services team to integrate this vendor for you? Contact our team at vendorintegrations@crunchtime.com \n |
Return to our full list of How To Integrate With Vendors Articles Here
","user_segment_ids":[]},{"id":48248727202835,"url":"https://crunchtime.zendesk.com/api/v2/help_center/en-us/articles/48248727202835.json","html_url":"https://support.crunchtime.com/hc/en-us/articles/48248727202835-How-To-Integrate-With-iBistro","author_id":369354149314,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":21414428845075,"created_at":"2026-01-15T20:03:10Z","updated_at":"2026-01-16T19:25:21Z","name":"How To Integrate With iBistro","title":"How To Integrate With iBistro","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-01-15T20:07:44Z","user_segment_id":null,"permission_group_id":2398174,"content_tag_ids":["01KF1M354P4KJX0RZ17VTNC4XK","01KF1M8DRS4MH4H7P2599MV1VJ","01KF1M8XEHXEYBF2FK3PC4MR5B","01KF1M92HJDY5Q38288M37Y9GH","01KF1M97W5ZNT8YN7FTP91TXB7","01KF1M9C2HXVZNSNSQNBZECP2P"],"label_names":["ops-mgmt","Vendor Integration","Supportbot"],"body":"
This guide can be used to configure an electronic integration with Crunchtime and this vendor. This information is based on the last known setup and requirements from the vendor.
Submit a new request to: Marquel Underwood <munderwood@myibistro.com>
| iBistro is an integrator that works with multiple Produce vendors such as Frontier, Fernandez, JW Lopes, Plainfield, and KT Produce to integrate directly with Crunchtime. |
\nMore Resources\nHow to Integrate With Vendors Guide - This guide will walk you through how to set up and test with a vendor for an integration. \nVendor Interface Guide - Our Interface Guide lists the file formats approved for direct integration with Crunchtime. \n👋 Want help from our Professional Services team to integrate this vendor for you? Contact our team at vendorintegrations@crunchtime.com \n |
Return to our full list of How To Integrate With Vendors Articles Here
","user_segment_ids":[]}],"sort_by":"position","sort_order":"asc"}