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FAQ: Zenput Notifications

Note: Notifications are specific to each device/user and can be customized from Settings Notifications.
Notifications ensure that the correct people are made aware of newly assigned, upcoming, and overdue tasks, as well as receiving comments, announcements, alerts, and sensor updates. Each user can customize their notification preferences to receive updates via email, text message, push notifications, or a combination of these methods.

🔍 Navigate this article:

  1. Notification types
  2. Notification settings
  3. Push notifications examples
  4. Text message notifications examples
  5. Email notifications examples
  6. Tasks due soon reminder
  7. Overdue tasks reminder

Important notification requirements

Please note these important requirements:

  • If the user has never signed in to Zenput via the mobile app, the push notifications option will be unavailable under notification settings.
  • Text message notifications only work when the Alert is set for User or Role
  • Push notifications are device specific. Please refer to your device's manual on how to set up push notifications. Click here to learn what a push notification is.

Notification types comparison table

The table below shows which notification methods are available for each notification type:

Notifications: Email Text Messages Push Notifications Email & Push Notifications Do Not Notify

Communication:

Comments ✔️ ✔️ ✔️ ✔️ ✔️
Announcements

-

-

✔️

-

-

Forms & Triggers:

Alerts ✔️ ✔️ ✔️ ✔️ ✔️
New Forms Available ✔️ ✔️ ✔️ ✔️ ✔️
Sensor Alerts ✔️ ✔️ ✔️ ✔️ ✔️

Tasks:

Task assigned ✔️ ✔️ ✔️ ✔️ ✔️
Task completed ✔️ ✔️ ✔️ ✔️ ✔️
Tasks due soon

-

-

✔️

 ✔️ ✔️
Overdue tasks reminder

-

-

-

 ✔️ ✔️

How to access notification settings

  1. Navigate to 'Settings' from the dashboard
  2. Click on 'Notifications' in the left sidebar
  3. Select your preferred notification method for each notification type
  4. Changes are saved automatically
zenput_notification_settings.png

Push notifications examples

Push notifications appear directly on your mobile device and require that you've signed into the Zenput mobile app at least once. Here are examples of different push notification types:

Task Due soon notification

1 hour before the task is due
30 minutes before
15 minutes before
5 minutes before

Task completed notification
push_notification_task_completed.png

Task assigned notification
task_assigned_mobile_notification.png

Sensor alert notification
Push_notification_sensors.PNG

 

Troubleshooting Task Due Soon notifications

If you're not receiving Task Due Soon alerts, try these steps:

No sound when notifications arrive
  • Check that your device volume is turned up (not just ringer volume – media/notification volume may be separate)
  • Ensure your phone isn't in Do Not Disturb or Focus mode
  • On Android: Go to Settings Apps Zenput Notifications and confirm the sound is enabled for the notification channel
Not receiving notifications at all
  • If you previously disabled Alerts in the app, re-enable them in the Zenput app 'Settings' 
  • Check that notifications are enabled for Zenput in your device settings:
    • iOS: Settings > Zenput > Notifications toggle > Allow Notifications on
    • Android: Settings > Apps > Zenput > Notifications toggle on
Still not working?
  • Uninstall and reinstall the Zenput app, then sign in again

 

Text message notifications examples

Remember: Text message notifications only work when the Alert is set for User or Role.

Task completed notification

Sent when a task that the user assigned or is a follower on has been completed:
text_task_completed_notification.png

Comment received notification
text_message_commenting.png

Email notifications examples

Email notifications provide detailed information about various activities in Zenput. Here are examples of the different types:

Comment received notification

Screen_Shot_2020-07-13_at_2.54.02_PM.png

Task assigned notification

task_assigned.png

Sensor trigger notification

Screenshot_20220214-124002.png

Task completed notification

This example shows a one-time task that was assigned by the user receiving the notification and has now been completed:

email_task_completed_notification.png

Tasks due soon reminder

The tasks due soon reminder provides a digest of all tasks coming due within the next three days for a particular user.

Important requirements for tasks due soon reminders:

  • Can only be sent via Email or Do Not Notify (no push or text options)
  • The notification is ONLY sent if at least one task is due in exactly three days
  • THIS CANNOT BE CUSTOMIZED
  • Only includes Weekly, Monthly, and One-Time tasks (Daily tasks are excluded)
Tasks_due_soon_.png

Overdue tasks reminder

The overdue tasks notification sends a digest of all tasks that are overdue in one email, rather than one email per task. It is sent to the reporter (creator) of the task.

Overdue reminder frequency: An email digest reminder is sent a maximum of 5 times - one day after the task becomes overdue, then continuing with delays until 4am, after which no more reminders are sent.

The overdue tasks reminder can only be sent via Email or Do Not Notify (no push or text options).

Screen_Shot_2020-04-28_at_10.23.42_AM.png
Related article: For instructions on updating notification settings from the mobile app, see How to: Change your notification settings from the mobile app
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