Resetting a Teamworx Account

When an Employee is unable to access their account due to forgetting their security question answers, an Application user with Teamworx Access can reset their account to allow them to bypass the security question feature.

Quick Note: The Reset Account option is only available to Application Users with TWX Access granted to their accounts within Enterprise Manager (screenshot below).

How to:

To reset an Employee’s Teamworx Account, the Teamworx Manager navigates to the Employee’s file within Teamworx through the Employee List. Once located, click on the Employee needing an account reset.

This will open a pop-up that shows additional details about the employee. The manager must then click on the Reset Account button.

Quick Note: If the Reset Account button is not available within this popup, the Manager is either using a Teamworx Employee Account with Manager access or the employee has not signed into their account yet. To complete this task, you will need to be an Application User with the “Access Teamworx Mgr. Console” selected.

Once selected, the Manager can select the Email/Phone to send the reset to.

Once ‘Generate New Password’ has been selected, the Manager will see a success alert indicating that the new password has been sent.

From the Employee Viewpoint:

Once the Manager has completed the steps above, the Employee will need to retrieve the new password sent to their email or phone number (depending on the selected reset account method). The employee must then sign in to Teamworx using the email or phone number and the new password provided through email or text.

Email View:

**Note: Employees should ensure that these types of emails are not sent to their Junk or spam inbox.

Text Message View:

The employee will then take the new password and use it (with their Email or phone) to sign into their account.

The employee’s password has been reset, and they can now access Teamworx.