How to fix a NetSuite invalid login attempt error message with Crunchtime Integrations

The Crunchtime Integration Services (CIS)-NetSuite integration pushes financial data - including Accounts Payable, Location Transfer, and Inventory transactions from the Crunchtime platform into NetSuite accounting. It runs as a scheduled export, triggered via CES events.

This article provides instructions on how to troubleshoot an invalid login attempt error message with NetSuite

How to troubleshoot the invalid login attempt error in NetSuite

Invalid login attempt errors are typically caused by one of three things in NetSuite.

1. The integration is not enabled
2. The access token has been revoked
3. The role does not have the right permissions

Follow the steps in the sections below to troubleshoot each of these issues.

Check the integration is enabled

In NetSuite, go to Setup → Integration → Manage Integrations and then confirm the following:

• Integration record we are using exists and is enabled.
• Token-Based Authentication is checked.

Confirm the access token is active

In NetSuite, go to Setup → Users/Roles → Access Tokens and confirm our token exists and is not revoked.

Review the role permissions are correct

In NetSuite, identify the role being used for the access token in the Setup → Users/Roles → Manage Roles menu.

After you know the role, go to Permissions → Setup and verify the role has the following options enabled.

• Web Services: Full Access
• Log in using Access Tokens: Checked
• User Access Tokens: Full Access

What information does Crunchtime support need to help troubleshoot?

If you need additional help with the NetSuite invalid login attempt error, contact Crunchtime Support and provide answers to the following questions.

• How did you create the Crunchtime Integration user and role?
• Was the role copied from an existing role?

Note: If the role was copied from an existing role, the consumer key and secret associated with the original Integration record will no longer be valid for the new role.