CrunchTime Support Services Templates

Please provide Crunchtime Support with the information needed to expedite your solution quickly. 

An issue with Crunchtime applications (Enterprise Manager, Net-Chef, CDP, etc.)​

1. Application: (Enterprise Manager, Net-Chef, CDP etc.)​
2. Location Experiencing the Issue:​
3. User Who Experienced the Issue:​
4. Section of the Application Where the Issue Occurred:(Purchasing, Inventory, Vendor Order, Labor, etc.)​
5. Explanation of the Issue:​
6. Screenshots:​
7. Detailed Steps to Reproduce Issue:​
8. The Expected Results and the Actual Results:​
9. Attach Any Files that Could be Contributing to the Issue:​
10. Browser Being Used:

Integration Templates

Location Provision (ConneX)

1. Location Code = ​
2. Location Name =​
3. Go Live (date to push files) = ​
4. Timezone =​
5. Observe DST (Y/N) =​
6. Net Chef URL = 

GL Mapping - Comp/Discount CT Support Ticket Template (ConneX)

1. New Mapping Information: (Name of... New 'Sales Category' / New 'Discount' / New 'Tender Type') whatever comes over in the CDP files (must match exactly what the POS has it as)) = ​
2. GL Number (matches exact #) =​
3. Type of Account (Category) = (Sales / Paid In / Paid Out / Payment / Comp / Discount) =

Repoll/Repush Data CT Support Ticket Template (ConneX)

1. Location Name = ​
2. Location Code = ​
3. Data:
   1. Date (or date range) =​
   2. Files (menu mix/sales mix/ labor) = ​
   3. Where is Discrepancy =​
   4. POS (its displayed totals) = ​
   5. Net-Chef (displayed totals) = ​
4. Attachments (please attach the Daily Sales Report or other reporting from the POS)

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