Frequently asked questions about ordering labels in the Zenput Labels app

Restocking your labels directly within the Zenput Labels app is an easy, user-friendly solution that allows your locations that utilize the app to ensure they always have a ready supply of labels available when they need them.

This article provides answers to Frequently Asked Questions (FAQs) about ordering labels in the Zenput Labels app. Visit our other article for instructions on how to order labels in the app.

Note: This feature is enabled on an account by account basis, if you would like to enable label ordering from within the Zenput Labels app, please contact your Customer Success Manager.

Questions about label purchasing

Find answers to questions about billing, pricing, and other purchasing questions in the sections below.

How are the labels priced?

To maximize savings to you, labels are sold in bulk kits. Refer to the table below for the latest label pricing.

How many labels should I order?

We recommend starting off with one order first. You can always place more orders as needed. 

How will we be charged for the labels?

Labels will be charged based on the default payment method you use for billing purposes. 

When will I be charged?

At the end of every month or week, depending on volume, Crunchtime will charge the account using the default payment method. The charges will represent the total number of labels ordered + shipping charges for the period. An itemized list of stores where orders were placed is available upon request.

Can I return labels or get a refund?

You cannot return labels or get a refund for label orders. All label sales are final.

Where can I choose the type of labels that can be ordered for a location?

Stores can order either dissolvable or low-adhesive labels for an individual order. Only the account owner can set the default label type to be ordered. This option can be changed in the Company Settings menu.

Questions about label shipping

Find answers to questions about shipping and receiving your label order in the section below.

How will stores receive their labels?

If the user ordering the labels is assigned to a single location in Ops Execution, like a Store Manager, then:

• The store address on file, for the logged-in user placing the order, will be pre-filled in the order form. To ensure the labels are received in a timely manner, please confirm the shipping address before confirming the order.

If the user ordering the labels is responsible for more than 1 location in Ops Execution, like a District Manager, then:

• There will be a select box to select the location. The user will be able to order for any locations they are responsible for in the hierarchy of your Ops Execution account.

How are the labels shipped?

Orders orders will be processed same day, but can take 5-7 business days to ship via FedEx Ground. We currently do not support USPS.

A delivery confirmation along with a tracking code will be sent to the email on file for the ordering user once the order is placed and processed, unless the email is changed by the person ordering in the app before placing the order.