What do I do when I get "This user is not connected to any active locations?"

What do I do when I get "This user is not connected to any active locations?"

To log into Net-Chef, an application user must be linked to a Location in the Enterprise Manager's Application User setup.

If you receive an error in a Franchise URL despite having properly assigned Locations to your Application User in the Corporate URL, you can rectify it by performing the following actions in Enterprise Manager:

1. Delete the Locations from the Application User 
2. Save the User Record
3. Add the Locations back to the Application User
4. Save the Application User record (again)
5. Log out of the application 

When you log back in, the Locations should be available in the franchise URL. 

Note: If the application user's user group has the 'Application Users > Link to all Locations' access enabled, it will need to be temporarily disabled for the user group before attempting to perform the troubleshooting steps listed above. 

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