| Just-in-time training delivers guidance to your team at the exact moment work is happening. Attach a short how-to video or image to any form question, and employees can follow the right process every time - without relying on memory, tenure, or prior training. The result: faster time to proficiency for new hires, more consistent execution from experienced staff, and less need for formal retraining. In this article we'll walk through how to add training media to a form, the supported file types and specifications, and answers to common questions. |
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About just-in-time training
Traditional training happens before the work - and is often forgotten by the time it's needed. Just-in-time training closes that gap by embedding short, in-context guidance directly into the forms your team uses every day.
Use just-in-time training to:
- Eliminate the gap between training and execution. Show employees exactly how to perform a task at the moment they're doing it.
- Reduce reliance on memory or prior training. Every employee - new or experienced - gets the same clear, in-context instructions.
- Improve time to proficiency. Get new hires up to speed faster with continuous, in-the-moment guidance that reinforces the right way to work.
Add training media to a form question
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Supported file types and specifications
Video specifications
- Supported formats: .mp4, .webm
- Not supported: .mov
- Maximum file size: 100MB
- Length: Many factors affect video length (resolution, format, bitrate). Use the 100MB limit as your benchmark - if a video exceeds it, shorten or compress before uploading.
- Compression: No automatic compression happens after upload. Check the file size before uploading.
Image specifications
- Supported formats: .png, .jpeg
- Maximum file size: 100MB
- Recommended aspect ratio: Square - this prevents any of the image from being cut off in the form view.
FAQs
What's the maximum file size for training media?
100MB per file. This applies to both videos and images.
Is there an ideal length for videos?
There's no fixed time limit - video length depends on resolution, format, and bitrate. Use the 100MB file-size cap as your benchmark. If a video exceeds 100MB, shorten or compress it before uploading.
What file types are supported?
Videos must be .mp4 or .webm (.mov is not supported). Images must be .png or .jpeg. Square images are recommended so nothing gets cut off.
Do I need to compress video files before uploading?
It depends on the file size. No compression happens after upload, so always preview your media after uploading to confirm it's clear and good quality. If the file is over 100MB, you'll need to compress or shorten it before it can be uploaded.
Didn't forms already support media?
Yes - you've always been able to add images to forms. Just-in-time training expands this to include short instructional videos (and gifs), making forms a true training-and-execution tool in one place.
Will videos play if the device isn't connected to the internet?
No. Users need internet access to watch training videos.
For locations on cellular, how much bandwidth will videos use?
Bandwidth usage is roughly equal to the file size of the video. A 20MB video will use about 20MB of data each time it's watched.
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