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Users: Reset/change password of user

Updated: Jenn Luna Edited:

🔐 How to Reset a User's Password

As an admin, you can quickly reset passwords for users who have forgotten their credentials or need immediate access. While users can reset their own passwords by following these self-service instructions, there are times when you may need to reset a password on their behalf to provide faster support.

🔍 Navigate this article: 

  1. Set a specific password for a user
  2. Send a password reset link to a user
  3. Password requirements
Please note:
  • When you reset a user's password, anyone currently logged in with the old password will be automatically logged out
  • New users must accept their invitation before you can change their password
  • You must access Zenput from a desktop computer to reset passwords

Set a specific password for a user

Use this method when you want to set a specific password for the user and share it with them directly. Also, use this if a user gets an error that they have used up their login attempts (more than 10 unsuccessful attempts were made and it's not allowing them to reset the password)

  1. Log in to Zenput.com from your desktop
  2. Navigate to Users from the dashboard
  3. Find and select the user whose password you want to reset
 Users section in Zenput
  1. Click the blue Edit button in the top right corner
 Edit user button
  1. Click the blue Change Password link under the user details
 Change password link
  1. Enter the new password in both the password field and confirmation field
  2. Click the blue Change Password button to save
  3. Contact the user to provide them with their new password
 Password change dialog
Password requirements:
  • Minimum length: 8 characters
  • Maximum length: 128 characters
  • Restricted characters: Passwords cannot contain consecutive question marks (??)

Note: If a password contains consecutive question marks, users will see a "Something went wrong" error message.

Send a password reset link to a user

Use this method when you want the user to choose their own new password. They will receive a secure reset link via email.

  1. Navigate to Users from the dashboard
  2. Find and select the user who needs a password reset
  3. Click Edit User
Password reset process
  1. From the Edit User window, click Reset Password
  2. Confirm by clicking Reset Password in the dialog box
  3. The user will receive an email with instructions to create a new password
  

 

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