Insights FAQ's

Customer FAQ 

What is Insights, the new version of BizIQ?

Insights is a new version of BizIQ, our web-based reporting tool for Crunchtime’s Inventory Management and Labor & Scheduling solutions. The new version will support the more modern data processing techniques that our customers need, and deliver improved stability, and be easier to use and view data and create new reports. We are also building several report templates, which will address the most common reporting needs for customers. 

As it has for years, Insights will still track over 20,000 metrics to provide comprehensive data analysis on sales, food costs, menu mix, labor and more. And as before, Insights pulls your Net-Chef data into a separate data warehouse for analysis, with up to three years of data stored at a time.

Why is Crunchtime building a new version of BizIQ, and how will it be different from BizIQ? 

We’ve heard about several shortcomings about BizIQ in the past that we wanted to improve:

• Customers have reported the product is not user-friendly and difficult to use without extensive training and/or background knowledge on data analytics
• We believe the experience of building reports and pulling data can be much faster than it currently is today
• We’ve seen an increase in support tickets due to technical issues when transferring data from Net Chef to BizIQ. These issues with the architecture of the platform interfere with a customer’s ability to gain value from the product.     

Crunchtime has decided to build a new version of BizIQ because the analytics platform is outdated and unable to support modern data processing techniques that our customers need. We are also responding to the evolving needs of the market and customer feedback about shortcomings and limitations with the current platform. 

Restaurant brands have expressed a growing need for timely access to data and analytics to help them identify inefficiencies, minimize risk and make strategic decisions regarding their operations. This has prompted us to redesign and rebuild our analytics tool to provide enhanced features, greater usability and better performance. We will leverage the latest technologies and innovative features to deliver our customers a more robust and future-proof analytics solution that operators can use to drive informed decision making. 

What will happen to the older version of BizIQ after June 30, 2025? 

Customers will still have access to 3+ years of historical data, but will now have to use the new product Insights. 

Will Insights do everything that BizIQ did?

The new product will feature several improvements over the legacy BizIQ product:

• Improved stability – The new architecture of the platform will provide increased stability, flexibility and scalability. With the ability to process more data at a faster pace, users can rely on consistent performance and uninterrupted access to their critical reports and analytics, thereby enhancing their overall experience and productivity.
• Easier to use – A more intuitive user interface will make it easier for users to navigate the platform and access the relevant information they need to make informed decisions. This improvement not only enhances user satisfaction but also boosts productivity, as users will spend less time grappling with complex interfaces and more time deriving value from the platform.
• User-centric design — With a customer-centric approach to design, we are working to carefully understand the user’s requirements, preferences, behaviors and pain points. We are gathering rich feedback from user interviews and surveys and to help us determine what types of data and analytics restaurant operators need to help them evaluate performance, plan and strategize for the future. We are also exploring the best formats that will make this information accessible and available to meet operators’ needs. 

Rather than transferring every single customer report that customers have created over to the new version, we will be focusing on what goals are accomplished by these custom reports and incorporating those insights into the canned reports and templates we provide. In many cases, the questions you were answering in some custom reports will now be solved by having better canned report options in the new version. However, there may be certain custom reports that the customer created that will need to be rebuilt in the new tool. Crunchtime will provide training opportunities to customers to help them learn how to re-create custom reports in the new tool.

How are reports changing?

We are rebuilding and restructuring the reports to improve the quality of data and make the information more usable and relevant. In the new platform, users can expect faster load times and easier interpretation of their most critical operating data and metrics. The redesign of the reports will be guided by the behavior and needs of our current customers. We are examining the most frequently used reports, and working to understand what conclusions users are drawing from the data. With this information, we will evolve the reports in a way that will enable users to extract the same insights, but faster and more efficiently than before. For the majority of users, all of the same data and metrics will still be available, but they may be displayed in different groupings or in more interpretable formats.  

Additionally, we have the opportunity to modernize the underlying infrastructure of the data, which will allow us to improve the overall performance and functionality of the reports with benefits like faster load times and more flexibility.  

When was Insights made generally available to all BizIQ customers? 

Insights was made generally available in Nov 2024 to give customers time to fully transition off of the older version.

What data will be available in the new version?

All the same data points will be available in the new product, we are not deprecating the amount of data points or which data points you have access to

Will my historical data be available in the new product? 

Historical data will be available in the new product to use in creating new reports. No action is required for your account to be populated and access your historical data. 

How will my users get trained on the new product?

We will be providing support documentation, guides, and opportunities for live enablement to help reduce the learning curve and make this transition as easy as possible for you and your team. Because the new platform is designed with a user-friendly interface, we expect it will be easier and more intuitive to learn, helping to reduce the time to value. 

Can I provide feedback to the product team on what will be included in the new product?

Yes! Please use the Customer Ideas Portal to share your feedback .

What will happen to my existing report subscriptions in BizIQ?

These will need to be configured again in Insights. In Insights, you can configure subscriptions by groups instead of needing to configure them individually. 

In the time between now and when the current BizIQ is sunsetted, how are we handling enhancements and bugs?

Bugs will continue to be triaged and addressed as normal, depending on impact and solution availability. No further enhancements will take place on the legacy BizIQ product, but we still encourage you to share those ideas and challenges, as this information may impact how we develop our new solution.