Why are products not showing up in my customer orders?
For a Product to be available for Customer Order, the following must be true:
- The Company Product must be Active.
- If the client doesn't have 'Use Single Company Department' checked in General Preferences, then the Company Product must be linked to a Company Department to which the Application User is linked.
- The product must be a Location Product at the ordering location with assigned primary storage. This must also be a "Central" Storage Location.
- The Location Product’s 'Re-Order CO' box must be checked.
- The Supply Location must have Post Periods that include the Expected Delivery Date.
A known limitation is that the screen will not render that product if you have over 99,999,999 Inventory Units on hand.
Related Articles:
Why aren't Products Showing up when I create a Vendor Order?
Why are Products not available when Creating a Location Transfer?
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