Setting up an Account
Step 1: Sign up for an account
- Navigate to the Crunchtime Support Portal.
- On the sign-in page, click on Sign up at the bottom.
Step 2: Check your email for a verification link
After signing up, a message will appear instructing you to check your email for a verification link.
Step 3: Activate your account from your email
- Open the email you received from Crunchtime Customer Support Portal.
- Click on the Activate account button within the email.
Step 4: Set your new password
You will be redirected to the Crunchtime Support Portal, where you can set your password. After creating a new password, you will be automatically logged in.
Step 5: Access your support requests
Once you are logged in, you can see your name in the top right corner.
- Click on your name to open a dropdown menu.
- From the dropdown, select Requests to view your submitted tickets.
You can also submit a new request by clicking the Submit a request button at the top of the page.
FAQs
| Question | Answer |
|---|---|
| Will all responses need to be submitted via the portal? | No, tickets will only need to be submitted via the portal(or chat for Zenput). Once submitted, they can be monitored and responded to via email. We encourage use of the portal for all ticket activities to gain all of its benefits |
| Can we access the portal straight from the application? | Yes. In Zenput, you can engage with the chat bot to submit a ticket, while in Enterprise Manager and Net Chef, you can access the link directly from the Support Center |
| What happens if I'm not a defined contact for my organization? | Please submit a ticket to have this information updated. |
| What if I want to review all tickets for my organization? | Please submit a ticket to have access granted. We do not do this by default. |
| My organization will typically CC users to tickets via email. I don't want to lose this ability. | Not to worry, you can CC straight through the portal upon submitting a case. |
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