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The Crunchtime Inventory mobile app can be used to count inventory on a phone or tablet and then sync these inventory counts with Net-Chef.

This article provides best practices to avoid issues with inventory count syncs, troubleshooting steps to fix problem with syncing, and information in case you need to contact Crunchtime Customer Support.

Best practices for syncing mobile app inventory counts

Follow these best practices to make sure the inventory counts from the mobile app successfully sync with Net-Chef.

• Check the dates. Confirm the Post Date and Inventory Event are correct before you start counting.
• Enter counts in the app first. Enter all counts in the Inventory app before making any changes in Net-Chef.
• Sync often. There is no limit to how many times you can sync your counts.
• One user per device. Limit to only using one user per device per Inventory Event. However, the Inventory app supports multiple users entering counts at the same time on different devices.
• Look for the “Imported” status. Confirm the counts have been synced by looking for the "Imported" status on the Create/Review Inventories screen in Net-Chef before making any changes.

Tip: Read the Crunchtime Inventory Mobile App Reference Guide to find more tips about using the app.

How to troubleshoot inventory mobile app errors

If you are receiving a specific error message, find the right troubleshooting steps in the sections below.

How to fix "Server error: Failed to save counts or storage location status to the server."

If you get error "Server error: Failed to save counts or storage location status to the server.", the following steps can fix it.

1. Check your internet connection. If you have poor connection for part of the inventory count, like in the walk-in cooler, switch your device to "Airplane Mode" and continue entering counts. When you get somewhere with reliable internet connection, take your device out of Airplane Mode. This should restore connectivity and allow the counts to sync. 
2. Check the inventory status in Net-Chef. If the inventory status is "Awaiting Review" you will be able to edit the counts in Net-Chef, but will be unable to sync. A user with the "NC-Inventory > Reset Status" permission enabled can reset the inventory status. Once reset, counts can be synced from the Inventory app. 
3. Reboot your device. Turn off your device, turn it back on, and then check if the inventory counts sync.
4. Check for app updates. Check the app store on your device for app updates.

How to fix "Server not reachable" or “The Inventory app has encountered an error”

If you see errors "Server not reachable" or "The Inventory app has encountered an error. Please contact your Crunchtime Administrator.”, this is usually caused by an incorrect Net-Chef URL, wrong credentials, or other permissions issues.

Use the following steps to fix these errors.

1. Check the login URL. Navigate back to the Inventory app login screen to verify that the URL matches the your Net-Chef URL. Make sure there are no extra spaces at the start or end of the address.
2. Test your credentials with Net-Chef. Make sure that you can log in to Net-Chef using the same username and password that you're using with the app. 
3. Check your User Group. Confirm that your user account is part of a User Group with the necessary Mobile Inventory Application permissions to use the app. 

How to fix "Unable to transmit product counts or storage location status to the server"

The "Unable to transmit product counts or storage location status to the server" error occurs when your device fails to send counts to the server. This often happens because your device lost internet connection. Inventory counts will automatically sync when your device’s internet connection is restored.

If you cannot wait for connection to be restored, you can manually send the counts from your mobile device to be imported into Crunchtime.

Get additional help from Crunchtime Support

If you have completed all troubleshooting steps and the issue continues, please contact Crunchtime support and provide the following information.

• What error message do you see?
• What troubleshooting steps have you already tried?
• What type of device and operating system are you using? 
• Is this happening on a specific device or multiple devices? 
• What version of Android or iOS is the device running? 
• What version of the app are you using? 

Can Crunchtime recover lost inventory counts?

Crunchtime support may be able to get the inventory counts and give you a spreadsheet file (.CSV or .XLSX) so you can manually enter the counts. If you need to recover lost counts, contact Crunchtime support and provide the following information.

• Inventory date
• Location name
• Schedule Inventory (if applicable)