Why didn't a vendor receive an email order from Net-Chef?

Purchase orders can be automatically sent to a vendor from Net-Chef in several different formats. Some vendors may prefer to receive an order as an emailed Text, Excel, or PDF file. This article helps you set up a vendor to receive orders over email and complete some initial troubleshooting steps.

General vendor set up information can be found in the Vendor Interface Guide. Additional vendor-specific guidance can be found in the Support Portal. Search for an article titled “How To Integrate With…” and select your supplier. This information is only available for certain vendors.

A vendor must be set up to receive email orders in Enterprise Manager. Check the following set up:

1. Confirm the email address is added to the Vendor details. Multiple email addresses must be separated by a semicolon (;), followed by a space.

2. Confirm the VO Mode is set to an email option. If location details are used, the VO mode must be set to email on the Location Details tab for the appropriate locations. Here are the email options:

   • E-Mail Text

   • E-Mail Excel

   • E-Mail PDF

   • E-Mail PDF-Custom

These steps confirm that Net-Chef is sending email orders as expected.

1. Add your email to the Vendor details in Enterprise Manager.

2. Submit a test order for this vendor, or wait for a location to place the next real order.

3. Check your email for an emailed vendor order from Net-Chef. If you do not receive the order, validate the correct VO mode was selected for this vendor and location.

Once the email connection is confirmed, follow up with your vendor to ensure they are not blocking emails from Net-Chef.

1. Ask your vendor to check their spam folder for the vendor order email.

2. Ask your vendor to allowlist the domains *.net-chef.com and *.crunchtime.com (including the *) to ensure they are able to receive all emails sent from Crunchtime.

Note: Here is the complete domain allowlist for Crunchtime Inventory applications.

Crunchtime Support can provide assistance reviewing our mail logs for potential transmission errors. If additional help is needed, please provide the following information in your support ticket:

• Vendor

• Vendor email address

• Example vendor order number that was not received